Helping others to live their lives to the fullest
Eximius was founded by Kate Hetzel in 2016. Her vision for Eximius was to support complicated care needs, the focus is on our clients' lives, what they love doing, their hobbies, their interests and with Eximius support companions ensuring that they receive the exceptional help people need in order to enable them to live their lives to the fullest.
Kate was inspired by her mother to set up Eximius and deliver an altogether superior service. Her mother is wonderfully spirited, sophisticated and fiercely independent, despite being 80 years old with a floundering memory. She's the yardstick against which Kate measures the service we provide and the reason she believes that everyone should be able to stay in their homes, living the happiest and most independent lives they can.
Meet the team
“For the past 13 years I’ve seen the enormous positive impact live-in support has on people’s lives. Following a 16 year career in sales and marketing, I started a care franchise in 2002 and one of my first ever clients needed a live-in carer. Since then, it has always been a passion of mine.
I operated the business for 13 years, employing over 100 carers, and had more than 350 clients at any one time. Our clients came from all walks of life and needed different specialised care. Whether recuperating from a spell in hospital or hindered by a long-term condition or disability, giving them the support they needed at home in familiar surroundings near friends and family couldn't be beaten. It's why I am so passionate about live-in support. It is important to keep your loved one in their home surroundings. I look forward to welcoming you.
We are a bespoke live-in care company. Unlike other companies, we meet all our clients and are committed to ensuring our companions live by the culture and service levels I have set. I want all our clients to be delighted by our service and ensure they are treated with dignity and respect.”
“I am passionate about making a difference to the lives of others. I began my career as a care worker over 20 years ago, having been bought up in a family where everyone was either a doctor or a nurse.
I began as a domiciliary worker, and worked in various areas, such as mental health, stroke care, dementia care and end of life. I moved into care recruitment, enabling me to hone my skills in matching carers to clients. I eventually managed live-in care and continuing health, working with nurses and carers for clients with spinal injuries, head injuries, MS and other conditions.
Being given the opportunity to turn my aptitude for caring for others into a career has allowed me to make a positive impact on the lives of others. Gaining the necessary knowledge and experience to perform a more involved role in a managing capacity has motivated me to continue working and learning to the same high standard and allowed me to make an even greater difference to the lives of our service users.
I joined Eximius in 2018 as a Care Manager, as I was looking for a company which shared my vision and ethos for exceptional live-in care.”
“I started working in the care sector 23 years ago. Throughout my career I’ve mainly worked within a domiciliary settings and hospital environments. My first introduction into care, was as a care worker working in the community delivering support to adult/elderly service users, covering a wide variety of complex needs including, multiple sclerosis, motor neurone disease, brain injury, palliative care, and varied levels and types of dementia.
I also have experience of working in a large local hospital as a health care assistant, which I did for 4 years. My focus there was mainly within the Emergency Division, supporting patients on admission with observations and monitoring. This role allowed me to work alongside many clinicians, including nurses, physiotherapists, occupational therapists and Doctors.
I do feel that people thrive and live better lives from good support from within the community. I have worked as a Field Supervisor throughout my years and have been privileged to assist people to resource help and support and to live their lives as they choose too."
Field Care Supervisor
“I joined Eximius in May 2019 as the Office Manager. I have 4 years of experience in working within the Care Industry as a Business Support Manager for Residential Care.
I love the variety of my job with Eximius and really enjoy the relationships I build with the clients and their families. My main focus is ensuring we match the best companions to our clients and to ensure all their wishes are met to exceptional level.
My role within Eximius is to the run the office and deal with daily rotas, annual leave, care worker availability and general enquiries. I am the main point of contact for the team and our customers and their families.”
“I joined Eximius in 2017 having been a receptionist on a part time basis in a Doctors surgery, whilst raising my daughters. While there I trained for a diploma in health care, assisting with phlebotomy, minor surgery, health checks, blood pressures, family planning clinics, diabetic clinics, dressings and child immunisation along with the practice nurse. This fuelled my interest in caring for people in a clinical setting.
In 2017 my mother was sadly diagnosed with Vascular dementia and passed away later that year. During that time I learnt a huge amount about dementia and also the way it affects family members trying to cope with arranging care and their own emotions.
If I had known about the excellent care provided by Eximius whilst my mum was alive, I would have not hesitated in using them to help look after her.”
Care Quality Commission (CQC) report
Summary of report
Updated 21 January 2020
About the service
Eximius Live-in Care Limited is registered to provide personal care and support to people in their own homes. The service provides live-in care workers to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection the service supported 18 people.
People’s experience of using this service and what we found
People’s experience of being supported by the service was exceptionally caring, responsive and well-led. People were supported to live the life they choose and celebrate their cultural needs. Comments from people and their relatives included “Both excellent at keeping mum as active as possible, and making sure she is mentally stimulated”, “We have had live in care for our mother from Eximius since the company first opened, the companions chosen for mum are matched to her individual needs and requirements. They continue to amaze us with their level of dedication to their role.”
People were supported by care workers who were exceptionally caring and compassionate. People told us “So far as I am concerned the care which Eximius provides has been of a very high quality”, “I have had three excellent carers who each have come for long periods and have been very hard working and caring and a pleasure to have in my house” and “[Name of care worker] is exemplary.”
People received an exceptionally responsive service. People were supported by staff who supported them to continue with their role in society and family life.
People described the service as exceptionally well-led. One person told us the nominated individual was “An exceptional person, with her passion and desire to provide a caring and compassionate service.” Other people described the managed team as, “Exemplary”, “Reliable” and were of “Full of praise of the care and service they give.” Another person told us “Appropriately qualified carers had been excellent and contact both with the carer and the Eximius management has been easy and efficient.”
People were supported by care workers who had been matched to meet their individual needs. Attention was placed on ensuring care workers had the right skills, experience and life knowledge to engage with people in a meaningful way.
People were protected from abuse and avoidable harm as care workers were skilled in assessing and monitoring safety. The service provided the required documentation on how care workers should minimise risk of harm to people.
People were supported by care workers who recognised the need to refer people to external healthcare professionals when needed. The service worked well with other bodies to promote people’s health and well-being
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 14 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.