We’ve put together a collection of the most common questions people ask about our live in care services in London. So have a read. Whatever we don’t cover off here, we can chat about when you get in touch.
Q: What does a live-in care support companion do?
The role of a live-in support companion is completely unique to each of our clients. They can assist in medical, social and domestic needs. But, most importantly, they’re a tireless source of companionship, comfort and compassion. They’re on-hand to enrich the lives of our clients, whatever their respective needs and challenges.
Q: How long does a support companion stay?
It takes time to build trust and a good relationship with your support companion. I think it was Aristotle who said, "Friendship is a slow ripening fruit". As such, your companion will stay as long as it takes.
For consistency, we normally have two companions for each client. That way, when one takes time off to recharge, the other can step in and continue to deliver an excellent service without a hitch.
Q: What will it be like having a stranger live with me?
It will be strange to begin with. However much we vet, train and trust each of our companions, they’re still strangers to you. But rest assured, routines and familiarity soon establish themselves and you’ll wonder how you ever lived without one.
Q: What if we don’t get on?
We do our level best to make sure we match you to the right companion, someone who can share your interests and passions. We nearly always get it right, but occasionally – very rarely – we don’t.
If, for whatever reason, you don’t feel comfortable with your companion, we’ll replace them with someone who may be better suited.
Q: Will a live-in care support companion cook?
Oh yes, and very well. Each companion is specially trained to cook delicious, nutritionally balanced meals from scratch. You won’t go hungry.
A companion will usually eat the same meals as you, either with you or alone, whichever you prefer.
Q: How much housework will a support companion do?
It is a companion’s role to keep your house clean and tidy. This includes clearing up after meals, dusting, vacuuming, making beds, laundry washing and ironing.
They’re proficient, but they’re not professional cleaners. So if you want a full spring clean, say the word and we’ll arrange this service for you via a trusted third party.
Q: Who does the grocery shopping?
If you’d like us to do the grocery shopping, consider it done. Clients usually provide a housekeeping float for this. All we ask is that you discuss it with us first. We have strict procedures around handling a client’s money and we want to make sure everything’s above board.
Q: What personal help can I get from a support companion?
The simple answer is: whatever you require. Our companions are rigorously trained to help you with any care tasks – from assistance with mobility and washing to walks in the park, holidays and valued companionship.
Q: Will I get help with my medication?
A support companion cannot administer medication. They can, however, give gentle reminders to take any medication you’ve been prescribed.
Q: What happens if I have a fall?
A companion will check for signs of injury and, if needed, call the paramedics. For your own wellbeing, they’ll never lift you.
Q: What if I need assistance at night?
A companion is on hand to help you whenever you need it. If, however, regular assistance is required every night, we’ll need to assign you more than one companion.
That way, each companion can get the rest they need in order to help you to the best of their abilities.
Q: What happens when the support companions change over?
Companions will liaise with each to ensure a smooth and seamless handover. If we do our job right, chances are you won’t even notice.
Q: What does a support companion need in their room?
A warm, comfortable bedroom with a bed, chest of drawers, comfortable chair, TV and WiFi. The latter is essential as, for quality control, we communicate daily with our companions.
Q: Does a live-in care support companion have time off?
Each support companion should have two hours downtime a day to revive and replenish. Of course, this will happen at a mutually convenient time. And if additional cover is needed, this will be arranged.
Q: Will the support companion need to use my phone or broadband?
We provide each of our companions with a smartphone. So unless there’s an emergency, they won’t need to use your landline or mobile.
We do, however, ask that your companion can use your broadband. That way, they can contact us at no extra cost to you.
Q: Will a companion smoke or drink in my house?
A companion will not smoke or drink in your house unless you say so. But this would have to be arranged with the Eximius office first.
Q: Can a support companion be a signatory?
It is in everyone’s best interests that companions are not asked to act as signatories or witnesses to legal documents.
Q: Should I check my insurance policy?
While your household contents insurance should include public liability, it’s always a good idea to check with your insurance provider first.
And if you require your companion to drive your car, you will need to make the necessary arrangements with your car insurance provider too.
Q: What if my support companion falls ill?
Let us know and we’ll arrange a replacement as soon as possible.
Q: Are records kept?
Support companions are required to keep a daily diary of events, from day trips to changes in dietary requirements. This information will be stored in an online hub, which you and loved ones can access at any time.
Q: Are there cancellation notice periods?
To make sure we give you the best and most consistent standard of care, we book support companions well in advance. As such, we work to notice periods so that companions aren’t left out of pocket. If you’re unsure of what to do, please get in touch.
Q: What if something goes wrong?
Hiccups will happen from time to time, which can usually be resolved without any upset. The important thing is to confide in your companion anything that’s troubling you. For serious matters, please remember that we’re only ever a phone call away.
Q: How do live-in support costs compare to other options?
Generally, live-in support costs much less that other forms of full-time care, like a nursing home for instance. Plus, there’s the invaluable bonus of being able to live your life on your terms. We’re here to facilitate your individual needs and social requirements. Better than that, we’re here to enrich your life in any way we can.
Q: Where can I find more advice?
